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Blogs Archive

June

What is Customer experience (CX)

Posted on Jun 13, 2017 by Administrator

Can it be measured? There are various KPI’s like NPS, CSAT, CES. In today’s time it is also defined in terms of Likes, Share, Retweets, Trending, Pins etc. Is there a way to maximize it? There are tonnes of articles and ways which are out there but the most basic and common advice is to make it effortless for the customer and which can probably only be achieved by being present on customers mobile. So what are we talking about. In simple terms, following :-...

Customers expect the unexpected

Posted on Jun 1, 2017 by Administrator

  Rachel Miller says you should treat all customers as royalty, if you want your brand to be known as a top notch service provider. Obsess over customers, and not competitors,” says Evancar Michael. As a matter of fact, Amazon undeniably tops the chart for overall customer satisfaction among America’s largest companies. Amazon seeks to be Earth’s most customer-centric company.  Jeff – who’s famously a customer service leader is...